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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Refund policy
All orders are subject to refund, return or replacement provided certain conditions are satisfied.
Within 15 days, all non-bulk orders are eligible for FREE returns and a full refund.
- A full refund will be issued once the original product is received in good condition, undamaged, and unused.
Free return shipping will be provided if:
- The product is damaged during shipping and cannot be used. Pictures are necessary.
- We shipped you the wrong product.
- The product is defective.
Opened, used products cannot be returned. Certain exceptions apply and will be handled on a case-by-case basis. If you believe your order qualifies for any exceptions, please click HERE. Please be sure to submit your order number.
Bulk / pallet orders: Do not sign for goods without first inspecting the freight to ensure it is undamaged and is the correct product and quantity. If there is a problem with the shipment, take pictures, refuse delivery, and contact us. Not doing so may waive your right to appeals.
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